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Hosting

At BlackLight Software we understand the needs of our customers when it comes to hosting websites and other application services; we do this through ensuring our own needs are fully met. To ensure the best available service, we have partnered with a Tier One ISP (Internet Service Provider), ensuring constant connectivity to the Internet, with superb bandwidth and 24 x 7 access if required.

As a Software house of good repute, we are constantly requested to develop applications and then make them available for our clients across the World Wide Web. Following this, we are then asked to manage them for customers that do not have the skill, time or knowledge to ascertain these requirements effectively from the ISP market space.

To that end we have our own ‘co-located’ space within a large ISP Data Centre for own servers and those of our customers who require such services, this document outlines how these services are provided and what you - as a hosted customer - will receive.

Our Platform

BlackLight Software hosting is based on the reliable and scalable Microsoft Windows 2000/2003 platform.

BlackLight Software Hosting Platform Features:

Dedicated Windows 2003/2008 Hosting
Secure Hosting Facilities with a Tier One ISP Data Centre
Qualified Microsoft Engineers
Scalable Integrated Architecture
Dell™ PowerEdge™ Servers, or
Hewlett Packard™ Proliant™ Servers

BlackLight Software/Programming Hosting Architecture Utilises:

Microsoft SQL Server 2005, 2008, Access & MySQL
ASP, PHP, XHTML, CSS, DHTML, XML, .NET, JavaScript
POP3, SMTP, Exchange

The Network

BlackLight Software Hosting provides secure and reliable network services with a scalable storage capability, bandwidth access up to 100Mb per second and the processing power to suit your requirements.

BlackLight Software Internet features:

Reliable and redundant network services
99% Uptime Guarantee
Scalable Bandwidth

Service & Helpdesk

BlackLight Software provide a personable service which ensures your service is maintained and includes:

Secure Daily Backup of Data
24x7 System Monitoring
Qualified Engineer Support

BlackLight Software also provides a friendly helpdesk to troubleshoot any of their customer’s problems. This is provided through Microsoft Customer Relationship Manager (CRM), where every problem is automatically ticketed ensuring a fast resolution through an on-line escalation workflow process built into the application.

Security

BlackLight Software systems are dual protected by both Cisco and FortiGate Firewalls, which are then managed internally to provide you with the maximum protection from malicious attacks.