Our approach

BlackLight Software is, above all, responsive to customer need; we don't have a pre-defined idea of your business problem. Instead, we listen and design a solution specifically for your business requirements.

Above all else we aim to be:

• Pragmatic
• Consultative
• Flexible
• Focused on quality
• Open and honest

The Process

This process starts with what we call RC&A or Requirements Capture and Analysis. This is a short, high level consultancy assignment designed to uncover the core of the requirement and allow us to design a solution. This process is not just a matter of assessing the technological requirements but also to take a wider perspective covering 4 key areas: People, Process, Information and Technology. This enables us to consider aspects such as usability and training, workflow, process improvement, automation, Data migration (interaction with other systems) and finally enables us to select an appropriate tool or set of tools for the Job, be it CRM, SharePoint or .NET.

Once the RC&A is complete we formalise a prospective schedule of work and generally undertake an agile project that is characterised by high levels of customer involvement, frequent staged deliverables and heavy testing.

We have a commitment to code re-use and over the past few years we have developed a number of tried and tested business components which cover common business requirements such as managing security, moving data, event logging, timed actions, talking to sage, CRM or SharePoint. We use these components as building blocks for many applications and this increases both the speed and quality of delivery.

We work with a select group of partners to ensure we offer the best solutions possible from trusted and highly specialised technical experts.